Can I see how much a property?
  • Once you have entered the dates of your stay, the rates will be clearly displayed by the search box.

How do I know that my booking has been cancelled?
  • Once you have cancelled your reservation you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don’t receive an email please contact us.

How do I know if parking is possible and how can I reserve it?
  • Under the property description you can see whether or not the property has parking, and if any restrictions apply. If the host requests you reserve parking, please contact them directly with the contact information provided in your booking confirmation.

Can the host store my luggage before check in or after check-out?
  • If the host has a luggage storage it will be displayed on the hotel’s page under "Amenities". For more information regarding the host’s facilities on luggage storage please contact the host directly using the contact details provided after completing the booking.

How do I find out if a property has a certain facility, e.g. a lift?
  • Under the property description you can see a list of all the property’s facilities, activities and services.

Do you have pictures of the rental properties?
  • Yes, you can see them on the website.

What is the minimum stay?
  • The minimum stay will be displayed in the property description. When in doubt, please contact us and we will find you a property for whatever length of stay.

What are your terms and conditions?
  • Please take the time to read our terms and conditions prior to booking one of our properties.

What is the difference between a hotel and a serviced property?
  • Serviced properties offers spacious, fully furnished, beautifully decorated properties, much larger than hotel rooms (even extended stay hotel rooms), featuring a genuine (more home-like) residential character. FlexiFlat offers the best selection of Serviced Properties.

    All properties usually feature a complete kitchen, and have separate dining, living and sleeping areas. Many even include a washer & dryer in the property. A wide range of personal services and exceptional amenities including health clubs and swimming pools (at many locations) provide a refined lifestyle, and offer a caring and homelike atmosphere for guests and their families.

     

Are taxes included in the price?
  • All local taxes are included in the price.